Global AI-first cloud communications platform Infobip, which is celebrating its 20th anniversary this year, has enabled data residency in Canada, making it easier for Canadian companies to protect consumer information, maintain business operations, and keep pace with changes in regional compliance requirements.
Privacy and security as a consumer priority have reached an all-time high in the last few years as a result of massive data breaches taking place, an increasingly complex mobile fraud landscape, and data demands brought on by AI’s increasing ubiquity. Regulations are being enacted by governments around the world to fortify data privacy and security, giving rise to data residency guardrails that require companies to store and process sensitive customer data locally.
While the long-term benefits for consumers are clear, companies working to meet data residency rules are met with data transfer issues, and businesses in heavily regulated industries such as healthcare and finance face additional stringent regulatory requirements. For Canadian companies, the Personal Information Protection and Electronic Documents Act (PIPEDA), the Consumer Privacy Protection Act (CPPA), and Freedom of Information and Privacy (FOIP) layer on additional data sovereignty, protection, and risk management requirements, further complicating compliance, data interoperability, and managing IT infrastructure silos.
Infobip has been working to secure data residency in Canada, leveraging our services and infrastructure within its data center. Today, the company is deepening its reach by providing data residency and compliance support for Canadian businesses, offering a competitive advantage that can drive growth, scale, and consumer confidence.
“Consumers are rightfully concerned about how their data is handled by the brands they do business with in light of the rise of AI, intensifying mobile fraud, and cybersecurity threats,” said Marcelo Frizzo, Vice President, Strategic Accounts of North America at Infobip. “Data residency and sovereignty requirements are critical for business growth and building consumer trust, but following these directives can give way to operational risks and infrastructure challenges. This initiative has allowed us to better understand how to reduce this friction so we can help Canadian businesses seamlessly navigate these regulations while maintaining smooth operations and boost consumer trust.”
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation.
Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact center solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip’s technology has the capacity to reach over seven billion mobile devices in 6 continents connected to 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and CTO Izabel Jelenić.
Recent recognitions include:
- Infobip ranked #16 in Fortune’s Europe’s Most Innovative Companies 2026 (June 2026), up from its inaugural #68 ranking in 2025.
- Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) for the fourth consecutive year. Positioned furthest for Completeness of Vision for the second time (May 2026)
- Infobip named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard (Feb 2026)
- Infobip recognized as a growth and innovation leader in Frost Radar™: Communications Platform as a Service (CPaaS) by Frost & Sullivan (Oct 2025)
- Infobip ranked as the number one Established Leader in the Juniper Research Mobile Messaging Fraud Prevention Market report (Sept 2025)
- Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025)
- Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
- Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025)
- Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
- Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
View source version on businesswire.com: https://www.businesswire.com/news/home/20260729479181/en/
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